I purchased a Nordictrack Commercial 14.9 Elliptical (with 4-year warranty).I paid for installation and the installers plugged the elliptical into my surge protector behind my entertainment center.My screen stopped working a couple days prior to my scheduled annual service appointment.The day the service guy showed up, I showed him the screen was blank, but was powered on. He messed with the screen tosee if he could get it to work.We then powered it off and I unplugged it from my surge protector (behind my entertainment center, where the originalinstallers plugged it in). I then plugged it directly into the wall outlet next to my elliptical so the service guy could push thepin in to reset the screen, and I could plug it in away from him. This didn't work to get the screen to reset. He calledNordictrack support and advised that I needed a new screen and that I had a warranty.He took some pictures, and I thought nothing of us still having the elliptical plugged directly into the wall outlet. (Not whereit's normally plugged in.)He then got contacted by Nordictrack and they said I have to pay for the screen ($600) because it's not a manufacturer'sdefect since the picture shows it plugged into the wall. I reminded him that I move it when he was trying to do the reset. Hethen asked me to contact Nordictrack and explain the confusion to them and to have them take a picture of where I actuallyplug it in.After many hours on hold and promised callbacks, I finally spoke with them. Downloaded their app so they could see where Iplug it into my surge protector. They basically made me feel like a liar and kept saying it's not a manufacturer's defect andasked me to pay $600 (half the cost of the elliptical) for a new screen. I then asked the "supervisor" to escalate my call to amanager.She said there's no manager to talk to at Nordictrack. I asked numerous times as to what the escalation process is for Nordictrack, she said there isn't one. After going back and forth, she hung up on me.Unacceptable!BE ADVISED: Nordictrack has an awesome sales department/team. Once the deal is done and they upsell you into buying awarranty, they'll basically ignore you and support will be unheard of.
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