(Our order number is NT1131136). On November 30th, 2022 we ordered Commercial 14.9 and Commercial 1750, after which they made a schedule for a certain date between 12-4pm. On this day, we specifically canceled all business and were waiting for our order. A day passed and we waited for 4 hours, no one delivered us anything and did not inform us. Then they made a schedule for us again the next day, they promised to bring us. As a result, we waited another 4 hours, no one called, delivered or reported. We began to call constantly and in response we heard only excuses and the fact that our items would be delivered to us in the near future. So there were 5-6 times when we were assigned delivery, we waited for 4 hours and nothing was called and nothing was delivered. At one point, an Eleptical Machine was delevered to us, a team of 3 people arrived, they did not know how to assemble this eleptical machine, they spent 3 hours assembling, reassembled 4 times, as a result, the eletptical machine was damaged and not properly assembled and the touchsreen was damaged. Our problem was blown up and they said that they would send a replacement and to this day they promise to bring us this product and nothing happens. As for Treadmill, it was brought to us a week ago, 2 people arrived when it was already dark, putting us in front of the fact that they can only at one time. Since we have a house and there is a gym on the second floor, they raised spare parts in stages. During the lifting of the parts, one of the guys broke our railing! After the showdown, they just took and left without collecting treadmill. They just threw a completely open treadmill, scattered spare parts around the house and completely soiled the goods. We started calling/dena an emails to the company again. Dirty items and completely open, as well as a lack of spare parts, apparently not proof for Norictrack to replace the items! As a result, we have been waiting for more than a month and no one has delivered anything to us! We waited more than 24 hours in total (5-6days) and spent a lot of time! The delivery company damaged our railings and Ifit offered us to sort it out on our own! Every week we hear a promise that everything will be delivered to us, but nothing happens and after a huge letter to the company, they just stopped responding to us! To be honest, this is the first time when we experience so many problems and inconveniences ordering goods. For example, the same Amazon never has problems with the delivery of goods and delivers everything competently and on time.A terrible Customer Service who mocks us and doesn't want to accept anything! This is our experience in this company!
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