NordicTrack customer service could not be any worse. We have been on hold with them for over 3 hours on 4 separate occasions. We want to return the treadmill and they have basically refused to take it. Making excuse after excuse first saying that they would charge $500 for a treadmill that never worked. Then stating that they can’t pick it up unless it is on the ground floor even though they delivered it to the basement. We will never again purchase anything from them. It’s actually sad what has happened to this once good company.
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