OMG. DO NOT BUY FROM THIS COMPANY!! TOTAL NIGHTMARE. We bought a Commercial 2450 Treadmill recently. Over $3K spent. It's a beast to put together but we did it. After we finished, the track would stop and start. We called tech support and, after an hour on the phone, they decided the control board was bad. This is a brand-new machine, btw. She said a new part would be ordered. Great. We waited a week to call back. No part was ordered. Another hour on the phone to determine that they couldn't figure out how to order a new part! I'm on hold with the billing department to either come get this piece of junk or send us a new machine. I've been waiting an hour. The customer service is NON EXISTENT!! Don't sell equipment if you don't have people in place to help your customers!!! I don't blame the customer service reps. I blame the company for being cheap and short-sided.
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