I had been a loyal customer for years, but this experience was completely unacceptable. My order was carelessly left in the mail room and was stolen shortly after. Even after filing a police report and providing all necessary documentation, the company refused to take responsibility for their error. They also provided incorrect information to my bank, which resulted in my claim being denied. I spent countless hours trying to resolve this issue through phone calls and emails, but there was no accountability from their side.
This service failed to safeguard my delivery, my money, and my trust.
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