I ordered shoes on sale and they sent me the wrong size. I called "customer care", which is a joke. When the AI agent finally transferred me to a human, I asked if I could exchange the shoes or if there's anything else I can do. This man was so rude I actually hung up to avoid blowing up at the support staff. He was reading responses from a script like "our sale policies are very clear". This has been absolutely un-f***ing-believable. I feel like I got scammed and that was surprising for a Nordstrom brand, but I guess they've gone down hill fast.
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