I have been a loyal NordVPN user for 2 years on a yearly subscription, but the last 4 months have been an absolute nightmare. I am writing this to highlight a critical failure in both your software and your technical support.
1. The Chrome Extension Handshake Issue:
My primary requirement is the Chrome Extension. For 4 months, it has consistently failed with the error: "Couldn't connect, try Windows app." Your support team keeps claiming my "country is restricted," which is a blatant excuse. I have used this exact service in the same location for 24 months without a single issue. This is clearly a Protocol Handshake or API Authentication failure within the extension itself, not a regional block.
2. The Windows App is Unusable Bloatware:
Following support's advice, I installed the Windows app, and it is a disaster:
Extreme Latency: The app takes 20 minutes to launch and another 30 minutes just to load the login page.
Connection Timeouts: It takes over 30 minutes to establish a single UK IP connection.
System Instability: The app crashes constantly and triggers a persistent network kill-switch that cuts off my internet entirely upon PC startup.
Reinstallation Loop: I am forced to uninstall and clean-install the app every single time I want to connect. This is not a "solution"; it is a broken product.
3. Incompetent Support Experience:
The support staff I interacted with seemed technically illiterate regarding these specific bugs. Instead of escalating the issue to Tier 2 engineers to look at the extension's connectivity logs, they simply blamed my ISP/Country. I have wasted 4 months of my paid subscription on a service that doesn't function.
My Demand:
I do not want to use your broken Windows app. I paid for the freedom to use the Chrome Extension. I want a technical resolution for the extension's connectivity or a formal explanation as to why a 2-year functional service suddenly "restricted" my account while still taking my subscription money.
I have already performed a clean wipe of app data, flushed DNS, and tested on multiple browsers (Chrome/Edge). The issue persists across all. Please check if there is a MTU size conflict or a Handshake Timeout specifically affecting the extension's proxy protocol in my region that was updated 4 months ago.
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