SCAMMERSI ordered an action camera from these people after seeing a review web site saying this was the best action camera on the market but they sell out fast. Total scam. I ordered it but within a few hours changed my mind and emailed them to cancel the order. They told me it had already shipped which I didn't believe. I was told to wait until it was delivered then return it. I've done that but now they are refusing to provide me with a return address. They're saying I have to pay for the postage to Hong Kong (OK, I accept that) and I'm liable for customs charges and import taxes, plus a 15% handling fee. This is not mentioned on their returns information on their web site, they're clearly just trying to put me off returning the product for a refund. Oh yes, and the camera is such poor build quality. I'd keep it if it was half decent, but it's a terrible product. Here's the email they're now repeatedly just copying and pasting in reply to my requests for a refund:Dear Customer:If there is a quality issue, please provide video evidence showing the problem. If you wish to return the item and receive a refund due to personal dissatisfaction, please note the following:1. Order cancellations not due to quality issues will incur a 15% handling fee, and we will not provide return labels.2. Our return address differs from the address on the package. We only accept the return address we provide. If you return the package to a different address, we will be unable to receive it, and all losses will be borne by the buyer. Please do not return items without our consent.3. You will need to ship the product back to Hong Kong and will be responsible for return shipping costs, customs clearance fees, and import taxes.4. We recommend declaring the lowest possible customs value to avoid high taxes. Customs clearance fees and taxes will be borne by you and will be deducted from your refund.5. We are not responsible if the package is lost in transit or returned for other reasons (such as customs detention).Returning items is indeed troublesome and detrimental to both parties. We can offer you a 15% order compensation in the hope that you will keep the product and not request a return.Sincerely,Nola
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