The website often crashes, and the supposed 'simple' transfer to their service was far from easy! On the day my provider switched, I tried to activate my e-sim on their site, but it continuously failed. When I finally accessed it, it indicated that my e-sim was already active, which I hadn't done. This blocked me from adding it to my phone, a necessary step for activation. Without a second phone to contact support, I would have struggled with this major problem. Sadly, I cannot recommend switching to this service.
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