Name: norlys.dk
Telephone: 70115000
Rating: 4.1

verov69657 Guest

Extremely frustrating experience

Extremely frustrating experience. I continued to receive charges even after ending my relationship with the service. When I reached out for clarification, I was informed that I needed to pay due to their policies.

Date of experience: Dec 08, 2025

MC44 Guest

2 months ago

Website problems and difficult transfer process

The website has frequent crashes, and the so-called 'easy' transfer to their service was anything but straightforward! On the day my provider changed, I attempted to activate my e-sim on their site, but it continuously failed. When I finally managed to log in, it stated my e-sim was already active, which I had not done. This hindered me from adding it to my phone, an essential step for activation. If I hadn't had another phone to reach out for help, I would have been stuck with this major issue. Unfortunately, I cannot recommend switching to this service.

Date of experience: Dec 05, 2025

Eileen Guest

2 months ago

Frequent website crashes and e-sim activation issues

The website often crashes, and the supposed 'simple' transfer to their service was far from easy! On the day my provider switched, I tried to activate my e-sim on their site, but it continuously failed. When I finally accessed it, it indicated that my e-sim was already active, which I hadn't done. This blocked me from adding it to my phone, a necessary step for activation. Without a second phone to contact support, I would have struggled with this major problem. Sadly, I cannot recommend switching to this service.

Date of experience: Dec 05, 2025

ToE_ZeBlackCrow75 Guest

3 months ago

Terrible customer service experience

The customer service here is extremely disappointing. Previously, I had a much better experience elsewhere. I ordered a phone ten days ago and have received no updates since. I sent multiple emails to the representative who assisted me with the contract, but he never replied. I called customer service several times, and they always said I needed to wait 60 minutes. The website lacks any email contacts for mobile services. If I could give zero stars, I would.

Date of experience: Dec 03, 2025

Emerald Guest

3 months ago

Excellent experience and great service

I had an excellent experience thanks to the attentive and friendly staff. They helped me switch providers and purchase a mobile phone under favorable conditions. I hope to continue with this service. Thank you for everything!

Date of experience: Dec 01, 2025

Jack Adams Guest

3 months ago

Lack of support and poor customer service

The customer service is quite poor. I started a chat as a potential new customer, and after a long wait, I was left without a response. This behavior makes me question why I would ever consider this service again. I found another provider who assisted me promptly via chat. Thank you, but no thanks.

Date of experience: Nov 28, 2025

Raife Turner Guest

3 months ago

Always satisfied with the service

I have consistently been satisfied with the service provided. They deliver excellent quality for customers—keep it up!

Date of experience: Nov 24, 2025

Morty Brown Guest

3 months ago

Reliable service

I am very pleased with the services offered.

Date of experience: Nov 23, 2025

Samson Lewis Guest

3 months ago

Unclear return policy

No return policy? This feels like a scam.

Date of experience: Nov 23, 2025

WP14 Guest

3 months ago

Login issues and confusing website structure

I'm facing login problems and find the website structure confusing, as it asks for login details multiple times without a mobile app available. Every time, I have to provide my identification number.