To be honest, I was really excited to order my new winter tent, which included shipping and taxes for over £500. At the time of purchase, the item was in stock, and delivery was promised for early December. However, since then, there have been no updates on shipment, just my order and payment processed. When I followed up, I was informed it was out of stock and would ship by the end of January '26—after I ordered it in November '25. No compensation was offered for the delay or inconvenience. I feel that given the lack of communication during purchase, a fair request for compensation should have been made. While I understand delays happen, taking the money and expecting someone to wait nearly two months without clear shipping information is disappointing.
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