I would strongly caution anyone against purchasing from North America HVAC. I bought a pond pump from them on Amazon, which failed in less than a year—well within the manufacturer’s warranty period. Unfortunately, the manufacturer requires the original seller to initiate the warranty claim, but North America HVAC flat-out refused to assist. They told me they were not obligated to file the claim, effectively leaving me with a defective product and no warranty support.This is completely unacceptable customer service. A reputable seller should stand behind the products they sell and at the very least help customers navigate warranty claims. Instead, North America HVAC washed their hands of the issue the moment a problem arose.If you value your money, time, and peace of mind, I recommend steering clear of this company. There are plenty of sellers who actually care about their customers—North America HVAC is not one of them.
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