North America HVAC sent a defective item, it started leaking as soon as it was installed. Unfortunately, I was out of the return window and North America HVAC would not help me out at all. They continued to throw fine print at me and did absolutely everything they possibly could in an effort to not replace the damaged item they sent me, including misleading me on whom to turn to. Told me to reach out to Carrier for a warranty? But this was not a Carrier part.The part they were supposed to send me was made by ClimaTek. ClimaTek is actually them - North America HVAC, and the parts they send out to you are remanufactured, by them. Strangely, they sent me an item made by NBK, not ClimaTek. NBK is very upset that they were misrepresented by this company as they are selling NGK equipment as ClimaTek. What a misrepresentation! NKG explained that North America HVAC was supposed to file a warranty claim on my behalf which they refused to do. Just google them and check out other reviews.They only communicate via text or email as that is the best way they can really hide from complaining customers. Their customer service is awful and I would have absolutely nothing to do with them because they will leave you hanging. They got me for $250, left me with a broken HVAC, and absolutely refused to take responsibility. I have a small child who was very uncomfortable for days with broken AC and they refused to help. Eventually, they said that my repeated requests for help are harassing to them and to stop contacting them.STAY AWAY!!!
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