I spent 220.00 on a new furnace blower motor and capacitor from north america hvac Fedex delivered it to the wrong address. I contacted fedex and opened a claim and all they can tell me is that it was deliver and have the shipper initiate a lost package procedure. I spent a week of going back and forth with their customer support. All they can say is the package was delivered and it is out of our hands, Thanks a lot sharon what a piece of work she is. She needs to work on her customer service skills. They post on face book on how well they take care of their customers what a lie, they get your hard-earned money and all they can do is say sorry but that does not help the fact that they didn't come through. Take your business elsewhere If you know what is good for you. I learned the hard way the internet is not all what it is cracked up to be and ended up buying locally like I should have from the start. This is how they take such good care of their customers. This is an example of how great their customer service is. Carma is a batch Sharon and for the owners. what comes around goes around I just spent 220.00 of hard-earned money with you. If you had any sense of what customer service, you would contact your manager for me and would take care this problem. With all the emails back and forth with you all week you have all the information you need is to present to your manager. Hello,I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at infonorthamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address. Please respond to this email rather than starting a new one. It will enable us to help you more quickly NorthAmericaHVACCustomer Support TeamSharon
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