Compré una silla Lyssa hace apenas dos meses y el respaldo ya se ha roto (no sujeta el peso y se vence hacia atrás). Tras un mes intentando solucionar el problema, enviando vídeos y correos, Northdeco se limita a dar largas alegando 'procesos internos del departamento de producto'.He enviado un requerimiento formal exigiendo la garantía legal de 3 años que marca la ley española (RD Legislativo 1/2007), pero siguen sin ofrecer una solución, sustitución o reembolso. El teléfono de atención al cliente nunca funciona. Procedo a denunciar ante la OMIC y la Agencia Catalana del Consumo.No recomiendo comprar aquí si esperas que respondan ante un producto defectuoso. Un servicio postventa inexistente para productos de cientos de euros.I bought a Lyssa chair just two months ago and the backrest is already broken (it doesn't hold any weight and flips back). After a month of trying to resolve the issue, sending videos and multiple emails, Northdeco keeps stalling by claiming 'internal product department processes' are pending.I have sent a formal legal notice demanding the 3-year warranty required by Spanish law, but they still refuse to provide a solution, replacement, or refund. Their customer service phone line is never available. I am now filing a formal complaint with the Consumer Rights Office (OMIC).Do not buy from this store if you expect them to honor the warranty on a defective product. Non-existent customer service for high-priced items.
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