northdecoshop.com

3.2
3.2 Based on 60 reviews

...

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Atour
Terrible customer service that try to intimidate you and get you give up

Terrible customer service and process on their end.The items look great but i received them damaged and so wanted to send them back and get reimbursed. It took me 4 months, 37 emaiIs and countless call attempts on their customer service line to get them shipped back and get a reimbursement. The customer service is extremely slow to answer, they try to intimidate me with telling me that i should pay for shipping it back, or that it was too late, while i was within the terms of the contract.They work with incompetent shipping partners that never come pick up the items despite having an appointment. I didn't let it go and ended up getting reimbursed, but i'd never order with this company again

1
Date of experience: Feb 17, 2026

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