NPG for some reason get bad press, and too often the good isn't posted on review sites - I've always found them very helpful. We had Solar installed last year, there was a mistake made and our solar application was closed down the day solar was installed (we also challenged some of the calculations). I logged it as a complaintA very senior manager picked up the phone and rang me (didn't just play email ping pong) - had a detailed chat with me, he listened, made suggestions to rectify the situation and we came to an agreement. I also learnt a lot about how micro generation/renewables work and what the Grid have to to do manage it on a daily basisOur power went out the other week quite late at night - only we were affected (we didn't even realise power was out at first - the solar app told us and the house flicked over to battery backup), rang and logged it - NPG came back within half hour or so and offered to send an engineer out and ETA was 2-3AM (as we had work next day and the battery we asked them to wait until the next morning - they asked for us to ring back when we were ready)Rang back the next morning, engineer turned up within 2 hours, very quickly figured out the main fuse had blown, replaced it and that what was that.The speed of the responses, offer to send an engineer out overnight and then the speed the engineer turned up the next morning (he rang to advise he was on the way too) coupled with the senior manager picking up the phone to understand what our concerns were to me is 5* service
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