Review Time
Totally unreasonable and unsympathetic hide behind it’s our policy which is set to protect there significant funds
Profit margin we had a outage to our property of 420 volts (potential of death) this was as a consequence of their shoddy workmanship & a 40 year underspend on assets only due to a electrician friend was a fatality stopped they was that efficient the loss adjuster called first our boiler blew toaster kettle dishwasher sage coffee machine ninja washer freezer microwave bulbs lamps security lights cctv all blew some replaced
However what they deemed luxury items were not replaced despite our pleas to them so they blow it up due to shoddy workmanship you suffer
If you want to talk about frequent power cuts this is the organisation. I must have had 15 in the last 12 months. Currently standing at 4 since Sunday and its only Thursday. I am sick to death of filling in the form. Customer services are lovely but they don’t solve the issue. When you have no heat, light and xant make a drink or warm up food and its pitch black its ridiculous. They said this week they will monitor for 90 days- but why should this be like this. We are not a third world country. Absolutely appali
12.1 2026Reported a power cut in Morley LS27 19:30pm, all resolved by 21:00pm. The communication throughout, the prompt arrival of the enginneer to the street to change the fuse that had went and the follow up call was all second to none customer service. Im so happy it was resolved so prompty. Thank you to all the amazing staff, its all greatly appreciated 😀
NPG for some reason get bad press, and too often the good isn't posted on review sites - I've always found them very helpful. We had Solar installed last year, there was a mistake made and our solar application was closed down the day solar was installed (we also challenged some of the calculations). I logged it as a complaintA very senior manager picked up the phone and rang me (didn't just play email ping pong) - had a detailed chat with me, he listened, made suggestions to rectify the situation and we came to an agreement. I also learnt a lot about how micro generation/renewables work and what the Grid have to to do manage it on a daily basisOur power went out the other week quite late at night - only we were affected (we didn't even realise power was out at first - the solar app told us and the house flicked over to battery backup), rang and logged it - NPG came back within half hour or so and offered to send an engineer out and ETA was 2-3AM (as we had work next day and the battery we asked them to wait until the next morning - they asked for us to ring back when we were ready)Rang back the next morning, engineer turned up within 2 hours, very quickly figured out the main fuse had blown, replaced it and that what was that.The speed of the responses, offer to send an engineer out overnight and then the speed the engineer turned up the next morning (he rang to advise he was on the way too) coupled with the senior manager picking up the phone to understand what our concerns were to me is 5* service
Totally unreasonable and unsympathetic hide behind it’s our policy which is set to protect there significant fundsProfit margin we had a outage to our property of 420 volts (potential of death) this was as a consequence of their shoddy workmanship & a 40 year underspend on assets only due to a electrician friend was a fatality stopped they was that efficient the loss adjuster called first our boiler blew toaster kettle dishwasher sage coffee machine ninja washer freezer microwave bulbs lamps security lights cctv all blew some replacedHowever what they deemed luxury items were not replaced despite our pleas to them so they blow it up due to shoddy workmanship you suffer
We had a power cut tonight at about 10pm. As it is Saturday night we had company. We just lit candles like in days gone by! We got a text message from Northern Grid after a few minutes to say the power would be back on by 23:30hrs give or take 30 minutes. The mains point must be in the house opposite us and your engineers turned up very quickly. The power was back on by 11:20ish! Top job, well done Northern Grid! Fantastic service. Just need to say that in the past we would have lit just candles! These days it was Jo Malone and Neom candles!!!😂😂😂
4 power cuts in 3 weeks. Stopped giving out reasons after 2nd power cut. Wouldn't have given review but just phoned by customer services for opinion of service and when I stated they stopped giving out reasons for power cut! Sheffield stopped phone call abruptly! Rubbish service and appears rubbish customer services!
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