I recently spoke with a representative in the customer care department about returning my vehicle at the end of a finance agreement. Unfortunately, he seemed to lack understanding of the process, which made things quite difficult and confusing. When I asked to talk to someone else, my request was denied. I also requested the name of his manager, but he refused to provide that information. I pointed out that he was complicating the situation, yet he insisted my next payment was over £10,000. This is a finance agreement, and I should have the option to return the car. Why is this being made so challenging?
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