Review Time
I had a frustrating conversation with a representative regarding the return of my vehicle at the end of a finance agreement. He seemed unclear about the process, complicating matters further. My request to speak to someone else was denied, and when I asked for his manager's name, he refused. I expressed my concerns, yet he insisted my next payment was over £10,000, despite it being a finance agreement that should allow for returning the vehicle. Why is this so difficult?
I recently spoke with a representative in the customer care department about returning my vehicle at the end of a finance agreement. Unfortunately, he seemed to lack understanding of the process, which made things quite difficult and confusing. When I asked to talk to someone else, my request was denied. I also requested the name of his manager, but he refused to provide that information. I pointed out that he was complicating the situation, yet he insisted my next payment was over £10,000. This is a finance agreement, and I should have the option to return the car. Why is this being made so challenging?
My experience with the service has been incredibly frustrating. After facing a major issue with my vehicle shortly after purchase, I sought help based on their advice, but they have consistently deferred responsibility. I have been left without a usable vehicle for months, causing financial and emotional strain on my family. Their failure to respond to my complaints in a timely manner is not just poor service—it’s unacceptable. I have escalated my case to the appropriate oversight body due to their lack of accountability.
I want to give a full five stars for the service I received. The representative I spoke with truly understood my situation and made me feel at ease right away. He listened attentively and explained everything clearly, treating me with respect and validating my concerns. I am very grateful for the support during this stressful time.
I financed a vehicle and encountered issues with its advertised range. After raising my concerns, I felt the company showed no compassion or understanding of the situation. They favored the dealership, ignoring my complaints despite providing evidence of the problem. My attempts to escalate the issue have gone unanswered for months, leading me to involve the financial ombudsman. I am extremely disappointed with the lack of support and will not finance with them again.
I am writing to express my dissatisfaction with my agreement. I made overpayments recently, but was informed that they cannot accept them. When I asked for clarification, the adviser was unsure. Initially, he claimed it was due to the value of my agreement, which was incorrect. I later found out my agreement allows for overpayments. This experience feels deceptive and not in line with regulations.
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