I had a frustrating conversation with a representative regarding the return of my vehicle at the end of a finance agreement. He seemed unclear about the process, complicating matters further. My request to speak to someone else was denied, and when I asked for his manager's name, he refused. I expressed my concerns, yet he insisted my next payment was over £10,000, despite it being a finance agreement that should allow for returning the vehicle. Why is this so difficult?
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