My previous 1* review was 'removed' by Trustpilot after Northskull refused to address the issue. (The Old review pasted at the bottom) This *new experience confirming and justifying my 1* ratings. The previous 'Review' was removed by request of Northskull as the 'experience' wasnt within Trust pilots 12month window even after i was asked to verify the experience. However was still a valid experience with the brand, with receipts, invoices, pictures and correspondance confirmed by the company. After confiming all of the above, there was push back on 'what was agreed' - i was told i would receive a new set of rosary when they were produced again, and as they were 'not reproduced' the company does not owe me anything. And the initial voucher that was provided was sufficent as far as the company was concerned. There was a discrepency between what i paid in my previous review experience and what they had given me, so they offered me the difference and no other option, after i refused they tried to remove the review. The difference was £25. After the review was blocked i took the voucher as i had no other choice.NEW EXPERIENCE:I used the Voucher to purchase some Sunglasses (BLACK CAPRI SUNGLASSES - CODE: 51S1556), upon arrival, Item arrived in its box, i opened the box, a leather casing was inside, open the leather casing - inside was a set of sunglasses, part of the packaging was missing, eg covering one of the sunglasses arms for protection, i open the sunglasses and they are bent, upon closer inspection i noticed a metallic item in the case that had come away from the hinge of the glasses, essentially being damaged. I emailed in response to previous correspondance on the 17th Feb explaining the issue along with pictures of the issue, to which i receive...again...no response - Ignored. ---------Old Review from Rosary bead experience for context ---------------Ignored & Forgotten about...Its a shame i have to resort to writing negative reviews, especially for a brand i really liked, however i have tried to rectify this and feel let down, I have been purchasing Northskull products since 2016...In Nov 2019 i purchased: "Black Swarovski Crystal & Gunmetal Skull Rosary Necklace", Unfortunatly, the item was such bad quality / weak, the item broke within the first week of wearing.I complained to northskull, to which they responded and we reached an agreement, Offering the following: £200 voucher refund plus a set of replacement beads / necklace when this comes back in stock. This was in June 2020. I received the voucher, but have not heard back since regarding replacement necklace.Since, i have enquired numerous times to try and close this issue, i received one response from customer service upon opening a ticket via the website in June 2022. response: "Thank you for your email. We will look into this come back to youabout this matter in due course. Jonathan"Since i have emailed back twice and not recieved any response. Im hoping this review will generate some action.Date of experience: January 20, 2023------------------------------------------------------UPDATE: 27 AUG 2024 (After NORTHSKULL has responded to this review.)By reading their response, they have totally overlooked the issue of said 'code' being used to purchase a new item (Capri Sunglasses). Which arrived damaged, and this new review is a completely new experience, to which i received no response when i emailed them about the issue regarding the damaged sunglasses. The old review regarding the rosary beads was shared here as it was also a valid correspondance / experience.
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