I ordered a dress, but the sizing was completely incorrect upon arrival. When I reached out for a refund, the customer service team constantly encouraged me to accept store credit or a partial refund instead of facilitating a proper return. They made it unnecessarily difficult to exercise my right to a refund, making me feel pressured to keep the item. They also provided vague warnings about return complications rather than a clear return process. This whole situation has left me feeling uneasy and distrustful. I won’t order from them again and advise others to be careful.
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