I purchased a winter jacket for £49, and it looked fantastic in the pictures! However, upon receiving it, I was shocked by the terrible quality and cheap material. The fur on the hood was supposed to be large but looked very sad, nowhere near what was advertised. I immediately requested a return, but they insisted I take pictures and send them, which I was reluctant to do! In the end, they offered me three unsatisfactory options:
1st: a 20% refund...
2nd: store credit, but I'd have to pay for delivery again.
3rd: return it to China, which would cost £25 via Royal Mail! Plus, I was warned that if the parcel got stuck at customs, they wouldn't help...
I'm really frustrated because the website is based in Belgium, and the warehouse is in London! I don't understand why I can't return this poor-quality jacket to either location at my expense! I'm seeking advice as I feel this is a scam!
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