northwestautomobilesltd.co.uk

Non existent After Sales

For the first time I'm leaving anyone a negative review. After purchasing a car from North West autos in Blackburn for my newly passed teenager I encountered a nightmare and a non existent after sales team. I was swayed by the sales patter by one of their salesman called Reece. The car in question was allegedly well looked after, had extensive history and would come with Reece's personal assurance and seal of approval, total BS. I was gullible and naive to fall for the sales pitch and I trusted the salesman. I was sold on the guarantees and warranty and assurances so I ended up buying the Nissan Note 1.2 dig-s automatic. I opted for a extended 6 months warranty as a peace of mind. I thought at the point nothing would go wrong as I envisaged that the carhad gone through vigorous safety checks like I was promised and a personal guarantee from what I thought was a trusted local dealership (how wrong was I). On the drive home the car seem to have numerous faults. The automatic gear box gears were slipping. The car was very jerky and not revving right, the car felt underpowered even for a 1.2litre engine and wouldn't drive up hills. It was a total hazard to say the least. I felt duped and lied too by North West Autos. The car clearly had serious issues and needed extensive mechanical work. It certainly wasn't fit for purpose and was a hazard on the road. Putting a young inexperienced behind the wheel of this car would not only be catastrophic and dangerous to them but to others on the road too.I took the car back next day as the dealership was closed when I called that afternoon. At that point I thought I would never get to the dealershipI was introduced to Paige from the aftersales. She was emphatic as I aired all my concerns and explained that I'd be rejecting the car under CRA 2015. I further explained that as the car was not fit for purpose and I'd be instructing a court accredited engineer and a mechanic to inspect the car and verify. She told me to leave the car with them as they would have to inspect and I'd get the report within a few days and I'd be updated on the next course of action or process. I formally rejected the car in writing and insisted that the only resolution I was seeking was a refund under CRA 2015. I felt I had been scammed and duped so I wasn't willing to accept a repair. I felt at the the time and still feel that the car is a hazard to the road so insisted on no repairs taking place. Since that email and letter I sent I have been chasing to get this car inspected via the AA and ACE Ltd but have been given the run around. They insist on having their own inspection of the vehicle when I have instructed 2 independents to inspect the vehicle. In order for both parties to have an independent impartial report ad assessment of the vehicle to go off. There are 2 impartial mechanics and engineers on standby ready to inspect the vehicle. Theyboth have tried to make contact with the office and aftersales via phone call and emails but have been ghosted, cut off and ignored, just like myself with very little information provided to me or them.Just to put all this into context the car was bought on 08/02/26 car and was brought back to the dealership the next day and formally rejected on 09/02/26. They have had more than ample time to have their own inspection of the vehicle but insist they have not and have not allowed an independent engineer or mechanic that I've instructed to inspect the car. Which seems quite bizarre as they stipulate this on their sales contract. I have brought the car back to them and even paid for 2 independent s to verify my claims and inspect the car. If they would allow the engineer and mechanic on site then we'd able to establish this. They are just not allowing this. It feels they are trying to mask the mechanical problems and clearly something behind the scenes when I've clearly requested them not too. They have the car back and both set of keys, they can do the right thing and negotiate a buy back which I'm willing to do but instead have ghosted me.I would advise anyone thinking about purchasing a car from NORTH West Autos Blackburn to book a AA or RAC car inspection in advance before signing a sales contract.Furthermore North West Autos Blackburn are not affiliated or accredited to any motor codes. However they are accredited to the Financial Ombudsman if you buy the car through a credit agreement you might have a saving grace. In hindsight I should have done my due diligence but regrettably didn't. My only alternative is litigation and pursue this via the small claims court as there seems to br no other form of alternative dispute resolution and aftersales are non existent.If North West Autos read this I urge them to the right thing and let's sort this out amicably with out litigation. You have my details and the car registration is: AP63DPE

Date of experience: Feb 08, 2026