Took from Aug 25 to Feb 26 to sort an UPSELLING NAG. Their products are loaded by me on a laptop used primarily by my wife. I scanned all fine, my wife logged into her vault, then used the scan tools, tracker etc. The scan reports errors on a clean scanned system.
Post the alleged FIX, all seemed OK after live updates etc. After much tooing and frooing, a free 6 month subscription extension on N360 was granted. As their products are separate subscription this left me with the potential of fragmented renewals. For one with ADHD / Autism I like all in order.
So after a few days of what seemed a fix, the bloody UPSELL NAG was back. They have been informed.
I've lost count of the times I was told they will call back / contact me with updates in the next 48 to 72 hours too. POOR Follow up, great customer service leads to satisfaction and retention!!
After 15+ years of membership, subscription renewals, better deals after phoning in when their renewals emails were received!!! WHY NOT OFFER A DISCOUNTED RENEWAL? STRAIGHT OFF I ASKED EACH TIME..
I expect as some folks just take renewals at face value, good faith etc..
Not me..
I've decided to pull the plug and to move on. Investing in BitDefender after HOURS & HOURS of reading, video reviews etc...
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