I contacted Norton to remove blue square & chevron icons which had appeared on every one of my image files in windows explorer during a Norton update. Contacted Norton, took almost an hour for them to remove the software. During this call I was persuaded to spend more money to extend the contract for an further year (on top of my remaining six months on my contract) and pay for a tune up during that call. Another three calls trying to achieve their recommendation to extend and pay for a tune up, only be be told it wouldn't work unless I upgraded to Utilities as well. They transferred me to a payments department who said I could not buy utilities as I was already in a contract for 360 deluxe. Four and a half hours on the phone trying to act on the first advisors advice and nothing achieved as their contracts department refuted the tech departments advice. Another two calls both lasting the best part of an hour to get a refund for the new services I had been persuaded to buy by the tech teams, a sleepless night and a lot of stress for over four hours conflicting advice. One department cannot agree with another and, as English is not their first language, communication was difficult. Really hard to keep your cool and stay polite, but I did. But believe me I was screaming in rage after I put down the phone. NEVER AGAIN.
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