I have previously received excellent service from the company, but after this recent experience with warranty work on my vehicle, I will not be purchasing from them again. It pains me to say this, as I have bought multiple cars here before. The vehicle, while enjoyable to drive, has had numerous issues and has spent significant time in the service department. Currently, it’s in for a faulty steering rack and engine mount replacement after only 15,000 miles. I was informed they needed to keep it for a week until parts arrived, but after a follow-up, I learned the parts would take another week. When I requested a courtesy car, I was told none were available and there’s a five-week wait. With holiday plans coming up, I’m frustrated to pay a premium for a car and be left without options, forcing me to rent a car to keep my commitments. This experience has left me quite disheartened.
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Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
