I took my motorcycle in for a service and inspection after an incident. They identified issues with the rear brakes and chain needing replacement, but the dealership couldn't accommodate the repairs due to time constraints. No follow-up appointment was offered, and while they superficially addressed some damage, it’s evident that the handlebars are still bent. I was presented with a service plan that is limited in scope, despite being advertised as comprehensive. The sales team was pleasant and suggested a fitting service for a new bike, but overall, I will not be returning to this dealership, as I left with numerous unresolved issues.
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Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
