I'm really disappointed with the service lately. During my latest trip, my checked baggage arrived damaged, with a broken wine bottle that leaked and ruined my clothing. This is the second instance of baggage damage in just a few months. Additionally, I had to wait nearly an hour to get my baggage after landing, which made me miss my train connection and caused a lot of inconvenience. I hope the company will take responsibility for baggage handling and enhance their service standards in the future.
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