The worst e-commerce platform I've encountered in a long time. Unbelievably inefficient. I tried to purchase a mobile phone over six times now. Customer service is incredibly hard to reach. The representative keeps validating my mobile number and finds nothing just because it's linked to an enterprise service. They do nothing else and don’t redirect me. I had to select that I wanted to subscribe to a new service and navigate through various teams until I gave up. On the website, after reaching the final purchase confirmation with all payment details accurate, it simply continues, I receive an email and SMS with the order confirmation. But then, it gets canceled twice. One of them states that it's awaiting payment with an order tracking link. The link doesn’t work. It claims you can find more details on your account, but that menu is nonexistent. So, no details can be checked, and if the order remains in this status, it cannot be paid because there are no details. This is a mind-blowing puzzle. Unbelievable. If I hadn't had a voucher to buy a mobile phone at this store, I would have given up long ago. I've never seen anything like this. I tried to be patient, but there are limits. Honestly, I don't understand how this company remains at the top of communication providers, at least in this region, with such inefficient platforms and customer service.
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