Despite multiple calls requesting cancellation due to the service not delivering the promised speed, I was repeatedly told that someone from the cancellations department would contact me via phone, SMS, or email. However, I never received any confirmation or follow-up.Today, after several calls to both the technical and cancellations departments, and multiple visits to your store, I finally managed to speak with someone who initiated the cancellation process—though it is still not completed.I am extremely frustrated and upset, especially since I requested the cancellation within the two-week period I was told was required to avoid penalties. Yet, I am now being told that I must pay a penalty because the cancellation is only now being processed.I have also documented my complaint in the official complaint book, as advised.Given this experience, I would not recommend your service to anyone. The lack of responsiveness, knowledge, accountability, and the constant passing between teams has been completely unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
A televisão de última geração preferida dos portugueses, a internet mais rápida, telefone ilimitado e telemóvel para todos com cobertura 4G para 90% dos portugueses.