Appalling. When I explained my many problems to their agent in their store at Faro he and his colleagues laughed and explained that their mother had had similar trouble for ten years. Nothing was ever done about it. Their instore agents are friendly but cannot do anything, including put you through to the relevant people or help you get through to them. Endlessly annoying and utterly useless. (Oh, and multiple complaints through their online site go unanswered) still
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