nos.pt

Where do I start

Where do I start? I was happy with mobile phone, but then wanted to add Internet/DSL. Got in Black Friday, good price. Since then there were 4 (!!!) attempts for a technician to come. I have NEVER witnessed something like this in my quite long life. First 2 times they just dont come. I write emails, the email address is not the right one, cant be used. I write their support, they dont answer for 4 days. I go to the shop and they tell me I need to be available via phone for basically 12 hours the day the technician comes. What the F? Some people work. I AM AT HOME, what a stupid process is that that the technican calls first before coming? I have lived in 4 countries and never heard of that. After all, I EXPLICITLY spent 10 € taking an uber to go to the shop and tell them they should come. Ok, anyway, this is complete braindead process does not work at all. I scheduled a third meetup with the technician yesterday (monday). I get unknown numbers calling me from 8:30 even though the technician is scheduled only at 1 pm THE EARLIEST. I didnt take the first call, since I was busy working and they only wanted to come 5 hours later. Ok, took another call, it was NOS something about the technician, the lady told me in perfect English she cant speak english and a coworker will call me. One hour later her coworker calls me, doesnt speak English. Ok? So later a third person calls me and we set up a date for today afternoon. Okay, so today I was availble already in the morning and checked my phone for 12 hours. At around 12:30 (technician scheduled for 1pm to 6pm) I get a call if I am happy with my mobile service and I say... yeah, but the internet thing has really not worked so far. The lady tells me something is wrong with my data and no one will come today (again, 4th try!). So I am at the phone with this lady for 25min and she takes all my data again and now I dont get the black friday offer anymore ofc and I pay like 3 euros more per month but thats 75 € over the contract. Like... I am not happy. Anyway, so we schedule for the 15th of December. I get a text confirmation. Now, I got another unknown number call (maybe the technician would have come today after all? Who knows) and since I didnt take it, half an hour later I get another text confirmation for the technician to come on the 14th of December?????? Didnt I just today schedule him for the 15th? What is wrong with this company. I want my original contract for 75 € less and a technician who just comes at the agreed upon time instead of doing all kinds of sheningans. Maybe they say they save money or effort or time or whatever by calling first, but very obviously they do not. I had 4 people call me, that I talked to, plus some more I didnt talk to probably, I had to talk to someone at the store... so 5 people were at least involved for at least 45min... instead they should just come by like a normal person, like DHL, like DPD, like IKEA, like EDP, like Aqua companies etc... this calling first is the most stupid process I have ever encountered in a company in my life.

Date of experience: Dec 12, 2022