Our 2 year contract is due to expire, and we had a representative make some promises of upgrades & a lower price to our service in order to keep us as clients. They were supposed to arrive to install the new upgrades within 5 business days. After not arriving within that time frame, we called. And we called again after they still had not arrived over a week and 1/2 later. They kept promising it would be soon.... we are now 1 month later and it still has not been installed. We have called many, many times - nothing gets done!!! I'm pretty sure they purposely are taking their time, because it has allowed them to receive 1 more month of the higher payment we had with our previous contract. I'm pretty sure they'll arrive now, but it just feels really dirty and they are affecting our work productivity- we really needed that power router upgrade for our office. 1 whole month and they can't even stop for 5 minutes to deliver a tiny, simple piece of equipment!
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