Worst customer service in Portugal, by far!A friend lent us a mobile Internet terminal whilst our fibre optic service was o/o/s. I topped it up on line but service was still slow. Went to the Nos stand and was told the payment had not gone through so paid again. Asked the girl at the nos to request refund. After 2 weeks no refund and on paying for a second period I asked for this again. Spoke at great length to the customer service(ha ha) agent on the phone who refused a refund and said only additional days would be credited. As the fibre optic was now connected this wasn't required. Returned to the nos stand and the then spoke to another agent who said there was no problem, took my bank Iban number and promised reimbursement. 1 month later and holding on the line for a total of over 4 hours and nothing. May only be 15eu but if nos can scam 10% of their clients this way how much is that in unearned income?
Claim your business profile now and gain access to all features and respond to customer reviews.
A televisão de última geração preferida dos portugueses, a internet mais rápida, telefone ilimitado e telemóvel para todos com cobertura 4G para 90% dos portugueses.