We purchased an internet plan and I told them that if it didnt work I'd cancel the plan. They said I had 14 days to do that. The service was terrible with the internet speed running at no more than 5GB. I cancelled the order within 14days which activated a call a day from NOS making all sorts of threats. Everytime they called us the cancellation fee would double and they threatened debt collectors. We tried to return the internet box they refused to take it because it had to be taken to a particular office, so we did that and they refused to take it as well. Telling us we needed to have a letter from NOS showing we had cancelled even though we had cancelled. We returned to the store numerous times trying to stop the harrasement. We got to the point that if we saw a NOS call we wouldnt answer the phone. Everytime they'd call we'd go and complain to the office to the point that we registered an official complaint. Not only did they harass us over the phone but they send us bogus bills via sms and email. This went on for 4 months before it ended. Whatever you do avoid NOS. This is by far the worst company I have ever dealt with.
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A televisão de última geração preferida dos portugueses, a internet mais rápida, telefone ilimitado e telemóvel para todos com cobertura 4G para 90% dos portugueses.