I am disgusted by the nos experience, I bought a cheap phone on 14/9 2019 after my last one was stolen(cost 49.99) the said phone does not work and the salesman couldnt even work it, I asked for replacement and was refused I even offered to buy a new one an even more expensive one, again refused as he said it was working (liar) he tried his own sim card and it worked (temporarely) I said then try a new sim he once again "refused" I filled in complaints book but untill now heard nothing. They are the most disgusting company i have ever dealt with and the staff are rude and unhelpfull especially the guy at Marr shoping who goes by the name of Claudio.It is so frustrating when trying to find a solution when talking to someone so rude, not only to me but other potential customers. My advice to anyone is NOT to trust NOS as their custome service is non-existant, buy you goods somewhere else it will save you a lot of grief.(by the way I went to Vodaphone nxt door and service was great, I bought a new phone and everything was set up in 5mns, whatever you do do not buy an Alcatel mobile, A BIG MISTAKE, as was dealing with NOS never again!!!!!! Rob Finlayson.
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