My order as birthday gifts including a plastic bottle of body wash was delivered in a brown paper bag. The bottle lid was sheared off exposing a sharp edge. The missing piece wasnt even in the bag. On contacting notino they asked for photos. However these had already been sent. They then asked for further photos. This went on. It dragged on for almost 2 weeks. I had to repurchase the item elsewhere as was a gift. The express customer service fee was added to my order however I dont believe this to have sped up any customer relation process. The process was automatic, non personal, repetitive and actually based on this would put me off ordering again.
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