This website scammed me. My fragerence came damaged and leaking. I asked for a replacement, not even a refund. They asked for videos and photos. Despite showing them photos of the damage and leak, and having paid extra for "priority complaints" they still denied a replacement or refund. After a few days of back and forth with them, i threw the bottle away because it was leaking and stinked up the whole house. They then asked me to send a photo of the fragerence on a scale... what the hell will that prove. As if the photos of a cracked bottle wasnt enough. It became clear to me they were just trying to stall and make me give up. All this for a £20 purchase. Imagine if you actually spent a significant ammount of money. If my purchase would have came undamaged and I was happy with it, then there would have been no problem, but if you have any issue with your purchase - that's it, tough luck. All this considering I paid extra for "priority complaints". Don't pay for priority complaints because if you have any issues with your order, its all the same, you're out of luck.
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