I placed an order and paid using a voucher, with a small remaining amount paid by card. Later, I processed a partial return from the order.I was refunded only the amount paid by card, but nothing was refunded for the voucher part. As a result, I returned the items but received practically no compensation — only 5 CZK, while the value of the returned items was over 300 CZK.This experience feels unfair and misleading. A voucher is also a form of payment, and customers should not lose its value when returning eligible items. I am very disappointed with how this was handled.
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