I have been a loyal customer for several years, but this is the first time I needed to reach out to customer support — and sadly, the experience was extremely disappointing. On 11 December, I received a delivery that was already damaged and opened, with several items missing from the package. I contacted the delivery company immediately, who advised me to reach out to the seller directly as the sender. Since then, I have sent multiple emails explaining the situation in detail and providing all requested photos and information. The only response I received was an email asking me to describe the issue and send pictures — which I did promptly. After that, I received no follow-up, update, or attempt to resolve the problem. It is very frustrating that after years of being a customer, when I finally need assistance with a serious issue, the support team simply stops responding and shows no willingness to help. This lack of communication and accountability is extremely disappointing. I expected much better service. I am still waiting for a proper response and resolution.
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