Review Time
Smooth, seamless ordering at a great price and with fast delivery. Just after I placed my order, I realised I had ordered the wrong colour lip pencil… when I realised I could change my order even after I’d paid, I was very impressed. This is only possible for a short while after ordering, but still! It saved me from wasting my money on returns and reorders.
Whenever I've ordered items from Notino they have always arrived on time and no damage
Used to get the shampoo and conditioner I loved, but Notino have stopped doing Patene Superfood
I have been a loyal Notino customer for several years, but this is the first time I have ever needed to contact customer support — and unfortunately, the experience has been extremely disappointing.
On 11 December, I received a delivery that arrived already damaged and opened, with several items missing from inside the box. I contacted the delivery company immediately and was advised to contact Notino directly as the sender.
Since then, I have sent multiple emails to Notino explaining the situation in detail and providing all the photos and information requested. The only response I received was an email asking me to describe the issue and send pictures — which I did straight away. After that, I never received any follow-up, update, or attempt to resolve the problem.
It is very frustrating that after years of being a customer, when I finally need assistance with a serious issue, the support team simply stops responding and shows no willingness to help. This lack of communication and accountability is extremely disappointing.
I expected much better customer service from Notino. I am still waiting for a proper response and resolution.
I have been a loyal customer for several years, but this is the first time I needed to reach out to customer support — and sadly, the experience was extremely disappointing. On 11 December, I received a delivery that was already damaged and opened, with several items missing from the package. I contacted the delivery company immediately, who advised me to reach out to the seller directly as the sender. Since then, I have sent multiple emails explaining the situation in detail and providing all requested photos and information. The only response I received was an email asking me to describe the issue and send pictures — which I did promptly. After that, I received no follow-up, update, or attempt to resolve the problem. It is very frustrating that after years of being a customer, when I finally need assistance with a serious issue, the support team simply stops responding and shows no willingness to help. This lack of communication and accountability is extremely disappointing. I expected much better service. I am still waiting for a proper response and resolution.
I've been a customer for years without issues until this year when I used their withdrawal of contract service, allowing returns once criteria are met. For nearly a month, I've been in contact with customer service to return 2 bottles from a 4-bottle order. The package and form are ready for pickup, yet on 3 separate occasions, the seller has failed to collect the return. They just keep apologizing and running me through the same process without taking action, and they often take up to a week to respond to emails. Meanwhile, marketing emails arrive every other day. This is highly disrespectful behavior for a customer to experience. A customer should never have to chase for attention.
Fantastic selection and prices online; you can find products here that you wouldn't discover in stores, and there’s almost always a promo code or promotion available. Super fast and reliable delivery to my location, with no import taxes since it's based in another country.
Claim your business profile now and gain access to all features and respond to customer reviews.
sidegig.co
natureluxy-shop.com
www.opinicusholdings.com
qrty.mobi
traceup.com
dumbocredit.com
austinadventures.com
myhealthcarebroker.de
www.flyoseas.com
touchuppaintfactory.co.uk
