I am extremely disappointed and strongly advise others to steer clear of this company. I paid for insured shipping, expecting reliable delivery. Instead, my parcel was left unattended in the entrance of my apartment building—an unsecured public area—without my consent. When I found the box, it was damaged and completely empty. Despite providing all required evidence and following their complaints procedure, I faced endless delays and excuses. Their policy states that the seller bears the risk of loss or damage until the customer receives the goods. Yet, they refused to take responsibility, relying solely on the carrier’s claim that the parcel was delivered 'with the correct weight', completely ignoring that I never received my products. Customer service was slow and unhelpful. After weeks of waiting for a resolution, I was told my claim was denied, with a suggestion to contact a consumer organization if I disagreed. This is unacceptable, especially since I paid extra for insurance that promised a quick replacement or refund for damaged or missing packages. They failed to honor their own policies and consumer law. I am left without my products or a refund and with a very poor impression of their service. Save yourself the frustration—shop elsewhere!
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