I have ordered many times over the years. With my last order, two small brushes were missing (totaling €3 for both, while the order was €51). Unfortunately, I didn’t keep the entire packaging after unpacking, as it was the weekend and I needed to dispose of the boxes. I contacted them, and the next day they asked me to provide photos of the package, including items received and the shipping label. I explained that I no longer had the outside box, but the package was intact before I opened it. Dealing with missing small items this way is a huge waste of time, and I won’t order from them again.
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