Update. My money has been returned by the company after I raised a Charge back claim with my bank. If you find yourself in a position like mine. Where the item you purchased isn’t the exact item advertised, you are protected by EU law and have the right to your money back without paying the return to China. Please don’t give into the offer of 10% and 20% refund and keep the item as NOUVAR will offer you. Update #3321 you last emailed me at 1:30am regarding this and still haven’t provided me with a pre paid label to send the missold item back which you are liable for under EU law. My bank will recover my money, it’s with them now. You know you won’t resolve this issue or you would have done already.Original review Nouvar advertises that they were founded in Australia. The business address on the website is Slovakia. When I tracked the item I realised it was from China. The website displays well made clothings so that’s what I expected. It also shows significant discount so you believe your buying at Sale price. What I received was a very poor quality coat that only just resembled what I’d bought and it was extremely to big not the right size or anywhere near it. When I requested to return it I was offered a 10% refund and I could keep the coat. I declined and was then offered 20% discount. I sent another email stating my consumer rights. I pointed out that the website is falsely advertising its products and the companies location. All returns are at cost to the consumer. (It would be significantly cheaper to return to Slovakia) In my case the product was not what I ordered, it doesn’t match the advertisement so surely being missold should not cost me to return. All I have in response from customer service is apologies just like everyone else has but still no resolution. Also their good reviews on here are quite clearly written by the same people. Absolutely awful company.Please save yourself the inconvenience of losing your money, this company is fraudulent I wish I’d read reviews before I purchased. The website is extremely misleading. At least the likes of SHEIN, TEMU and Ali express offer free returns and charge reasonable prices (you get what you pay for). You can report this company to Slovakia trading standards. The company is drop shipping from China.
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Nouvar – Elevated Women's Fashion
At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night.
Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out.
Discover the latest trends and redefine your wardrobe with Nouvar.See more
