I took out a breakdown recovery + Windscreen cover policy last week, when I was checking out with the policy the page froze. I left it for about 5 minutes before refreshing.
I waited for confirmation of the policy via email but nothing came through, but the payment appeared as processing on my bank statement.
I contacted their support via chat to be told that the policy had failed, how is that so when payment was processing? It was then during the same chat that they changed tact and told me that once the payment was processed I would receive policy details, hmmmmm really?
Payment has been processed today, I contacted their support (support is a very loose term)
I'm not 100% that 'Joshua' was even human, there was zero compassion it was such a cold sterile response in the chat. The only thing that came out of the chat was an email for me to forward my issue to.
I have raised it with my bank hopefully they can resolve the issue. Stay away from this company!!
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