novakidschool.com

4.7
4.7 Based on 1.1K reviews

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Hapciuc Simona
The 3 stars that I gave are exclusively…

The 3 stars that I gave are exclusively for my son's teacher. Mr Vaid is amazing, but the site is a crap. My son has more than 1 year with them, and I kept the subscription just because he got very attached to Mr Vaid, but lately I am extremely pissed off. I always had issues with them, but at least I was fixing them with the employees. Now they have a bot answering to the messages and fixing nothing. Last week, my son had 2 lessons that disappeared from the app. They were booked the same day one after another, when we logged in to make them, they were vanished. Ofcourse, nobody answered us to fix the problem, not even after 1 week, the lessons were not returned and the Bot was unable to help. What a disappointment

3
Date of experience: Jul 09, 2025

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