Horrible communication from the company; the product ships from China, so expect at least a 2-week-long wait. Worst of all, the product doesn't work. I used it for 5 months, and I see no progress. I'm still within the 180-day return policy, but the company is VERY hard to communicate with, as email is their only line of communication and they are extremely slow to answer, if at all. I had purchased this product on two different cards; while the company had told me they would refund me, they sent one refund to a card that had expired and was no longer the same card number. I tried to explain that to them but have been met with silence. I'm hoping the other card they told me they refunded actually sees the refund. They said it could take up to 10 business days (that seems lengthy imo), seeing how most companies that I have been refunded from hit within a couple days, not 10+. Once I actually get my refund, I'll change it from a 1-star to a 3-star review, but just know this product didn't work for the life of me, and communication with the company is a joke at best. I also highly doubt their online reviews are real.
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