novao.au

1
1 Based on 21 reviews

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Belinda Sanders
Wrong Item and Poor Customer Service

I ordered a maxi deep slit dress, but instead received a short dress with a slit in the middle. The wrong item took weeks to arrive despite numerous follow-ups. Now, I’m trying to get a return and refund, but the seller has refused to provide a prepaid shipping label. They’ve only given me an address in another country and expect me to cover the international shipping costs due to their mistake. This isn’t a change of mind return. It’s been a month, and I still haven’t received my refund.

1
Date of experience: Dec 29, 2025

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